Privacy Policy

We collect the following categories of information:

• Account information: name, email address, password hash, profile details.
• Subscription and billing: plan selection, billing history, and limited payment metadata returned by our payment processor (we do not store full card numbers).
• Usage data: pages visited, features used, search queries, distress scores viewed, and similar product analytics.
• User-entered content: pipeline notes, contact entries, outreach drafts, uploaded files.
• Device and log data: IP address, browser type, device identifiers, and timestamps.

We use information to:

• Provide, maintain, and improve the Service;
• Process subscriptions and payments;
• Generate property intelligence and personalized outreach content;
• Communicate with you about updates, security, and support;
• Detect, prevent, and respond to fraud or abuse;
• Comply with legal obligations.

When you use AI features (such as the outreach letter generator), the prompts and the properties they reference are sent to our AI provider to generate a response. We do not allow AI providers to use your prompts to train their general-purpose models. AI-generated output is stored in your account so you can review or reuse it.

IslandLeads aggregates property records from public sources, including USVI tax rolls, probate filings, and recorded liens. These records do not belong to you and are governed by the rules of the agencies that publish them. We do not treat public property data as personal information about you.

We share information only with:

• Service providers that host, monitor, or operate the platform under written agreements;
• Our payment processor for subscription billing;
• Our AI provider to generate AI-assisted content you request;
• Authorities when required by law, subpoena, or to protect rights and safety.

We do not sell your personal information.

We retain account and content data for as long as your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion of your account at any time by emailing info@vivco.co.

We use industry-standard safeguards including encryption in transit, server-side row-level access controls, rate limiting on sensitive endpoints, and access auditing. No system is perfectly secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your information, we will notify you as required by applicable law.

We use cookies and similar local storage to keep you signed in, remember your preferences, and measure product usage. You can disable cookies in your browser, but parts of the Service may not function correctly without them.

Depending on where you live, you may have rights to access, correct, export, or delete personal information we hold about you. To exercise any of these rights, email info@vivco.co. We will respond within a reasonable time and in accordance with applicable law.

The Service is not directed to children under 18 and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us personal information, contact us and we will delete it.

The Service is operated from the United States Virgin Islands. If you access the Service from outside the USVI, you understand that your information will be transferred to, stored, and processed in the United States and the USVI, which may have different data protection laws than your country of residence.

We may update this Privacy Policy from time to time. The “Effective” date at the top reflects the latest revision. Material changes will be communicated by email or in-app notice before they take effect.

Privacy questions and requests can be sent to info@vivco.co. Mail can be addressed to Virgin Island Ventures Co. (VIVCO), St. Croix, US Virgin Islands.